For years before her multiple sclerosis (MS) diagnosis in 2018, Selma Blair’s symptoms were explained away by the experts she went to for help. By the time she had a name for what was happening in her body, she’d developed a deep wariness of the healthcare system.

“Even with doctors that I know cared about me,” she says, “there was still just a disconnect.” 

Despite the relief her diagnosis gave her, her experience remained frustrated by rushed appointments, distracted providers, and the exhaustion that comes from having to start over with every new specialist. What she needed wasn't complicated: someone who would listen, a care team that communicated across specialties, and access to diagnostics without a weeks-long wait. Yet it seemed impossible to find.  

After a stressful late-night trip to the emergency room, a friend told her about Sollis Health. She was skeptical, but she decided to give it a chance. The difference, she says, was immediate.  

“For the first time, I felt taken care of,” she says. “Especially in an emergency.” 

1. She’s finally being listened to. 

Having spent more time inside the healthcare system than most, Selma knows that being cared for means feeling heard. She spent much of her childhood being treated for autoimmune symptoms that her doctors mistakenly diagnosed as severe depression.  

“I really lived in hospitals and had to get blood drawn every single week. But it wasn’t a crisis—it was chronic,” Selma says. “Not being recognized for what I was trying to explain wasn’t working for me.” 

2. Her immediate care team knows her—and her story.  

Living with a chronic condition means every new provider is a fresh start: re-telling your history, re-justifying your symptoms, re-establishing that you know your own body.  

“I was looking for a more human connection with a care team,” she says. “Sometimes it seems like a very basic human thing, but I have seen a lot of doctors who’ve been fed up because MS isn’t their specialty. It’s those interactions that make you feel like you’re not worth it.” 

3. Care is now available whenever she needs it. 

Knowing she can be seen immediately over the phone or online, in person, or even at home has changed how Selma relates to her own health.  

“There’s no waiting. No guessing,” she says. “Just care that meets you where you are.” 

4. Her health concerns are met with immediate tests and fast results. 

For Blair, who relies on regular imaging to track her MS, the pace of traditional healthcare has always caused its own kind of stress. Waiting for labs, waiting for results, and waiting for a specialist referral means valuable time lost and precious energy wasted.  

She says it's been amazing to have diagnostic tools like imaging and labs available on site at her local Sollis center. “Being able to have Sollis, it does give solace,” she laughs. “Being able to have your questions answered right away by compassionate doctors changes the way I address issues.”

5. She’s learning to trust herself again. 

When you’ve been misdiagnosed across many years, the damage isn’t only physical. When you have a chronic illness, explains Selma, “You just lose your sense of self.” 

There was even a time when she felt as if she couldn't trust her own symptoms. “I had so much trauma that sometimes I worried I was making things up,” she says. For people with this experience of healthcare, there's a deep yearning for a sense of safety.  

Sollis has the human approach she was looking for. “There was no judgment,” she says. “Having a doctor that would look me in the eye, not just look down at a sheet—there’s so much I get triggered by, whether they mean to or not. It’s really invaluable for your own confidence.” 

6. Her family is included in her care.  

For people with chronic conditions, the challenges of traditional healthcare can make it harder to share the emotional burden with supportive family members. “Now my son can be with me,” Selma says. “I’d never had family in the room with me before as a grownup.” 

Her loved ones feel this sense of security, too. “When I fell at 11 o’ clock at night, there was someone waiting out front [of Sollis] to take me in. Immediately I thought, I can relax. My kid already feels safe already knowing that a capable professional in a beautiful setting is actually paying attention to his mom.” 

7. She can travel without fear. 

Your healthcare experience extends far beyond the doctor’s office. Feeling confident that you have someone to call when you need care isn’t just relaxing; it’s freeing.  

"For someone like me who is traveling more for work, being able to call a top ER doctor from anywhere in the world and have them available to speak to me at a moment's notice gives me a huge amount of safety,” Selma says. “It used to be something I was even afraid of, traveling. This changes everything around my life."  

8. She can call one number for any need. 

For someone managing a chronic condition, the logistics of care can become their own kind of exhaustion. Knowing which doctor handles what, which office to call, and whether that call will be returned adds up.  

With Sollis, there's a single point of contact for whatever arises—a fever at 2 am, a question before travel, a flare that doesn't fit neatly into a scheduled appointment. People dealing with ongoing health issues don’t want a portal or a triage algorithm. They need a real person who understands their context and how to help. 

"I don't have to run all around town to a bunch of different places, wearing myself down," she says. "I'm able to have this safe place with doctors that I feel I can trust, that are not here to do anything but help." 

9. She’s getting the care she needs without stress.  

10. What’s possible has been elevated. 

As an advocate, Selma is passionate about reminding others with chronic health conditions to keep looking for the support they deserve.  

“There is a doctor that you can connect with,” she says. “The more experiences you can have where you can go in and not feel ashamed and worried, where you can get it all out, somehow it does something to release this anxiety and you can move forward in your life with less trauma. In that sense, Sollis has been really healing to me.” 

Selma's story is her own, but the experiences she describes are shared by countless people living with chronic and complex conditions—people who, like her, deserve better than a system that wasn't designed with them in mind.   

At Sollis Health, we believe that exceptional care should always be immediately available, regardless of the patient's medical needs. Connecting our members to emergency-trained doctors who listen, adapt, and show up—whether it's 2 pm or 2 am, at home or across the world—is always at the heart of what we do.