Family+ Membership Welcome Guide
24/7 pediatrics done differently
How to Reach Us
You can reach us 24/7 on our medical hotline. If a medical issue arises, please call or email us.
24/7 Medical Hotline Numbers
- New York — (646) 687-7600
- Southern California — (310) 870-0400
- Florida — (561) 560-7600
- Northern California — (415) 233-9901
While an appointment is not necessary, we recommend calling ahead so we can prepare for your arrival, saving you time.
Email & Website
sollisadmin@sollishealth.com
memberservices@sollishealth.com
How to get started
Complete Onboarding Forms
When you join, we’ll send you onboarding forms to sign, including the Membership Agreement, Medical Consent, and Medical Release Forms for every member on the account.
Save Our Contact Info
Our contact card has key information to make it easy for you to reach out. Don’t forget to download it from your Welcome Email and save it on your phone.
Welcome Call with Member Services
An advisor from our Member Services team will reach out to highlight the many ways you can use Sollis.
Clinical Onboarding
Schedule a Welcome Consultation with our medical team to share your medical history, discuss your baseline health and care preferences. This in-clinic exam includes routine bloodwork.
Member Onboarding Process
Welcome Call with Member Services
Once you become a member, a Member Services Advisor will reach out to schedule a welcome call. During this call, our Member Services team will highlight all the ways you can use Sollis, what we can treat, and how our members typically use our services. Additionally, our team can answer any questions you may have.In-Person Welcome Consultation
While not mandatory, we encourage all our new members to have a Welcome Consultation. This in-center visit includes a tour and a consultation with one of our board-certified emergency medicine doctors. They will perform a baseline examination and blood draw, collect additional background information, and showcase all our in-center services.In order to get the most out of your visit, we ask that you come prepared to discuss:
- Past medical history
- Past surgical history
- Medications
- Allergies to medications
- PCP Information
- Other important medical specialist information
Schedule Your Family+ Welcome Consultation
With this in-depth data about your health, our providers can better support you—especially if you have an urgent medical concern down the line.
To schedule your Welcome Consultation, please call our 24/7 medical hotline or email memberservices@sollishealth.com.
Meet Your on Site Pediatrician
Dr. Tiffany Fischman
Dr. Fischman has over a decade of experience, including an impressive blend of top-tier academic and community pediatrics. After completing her pediatric residency at Goryeb Children’s Hospital in New Jersey, she was named an Instructor in Pediatrics at Harvard Medical School. She then moved to LA, where she attended at Children’s Hospital of Los Angeles and Providence St. Johns (Santa Monica), as well as at Calabasas Pediatrics, where she provided concierge pediatrics including house calls. She is thrilled to provide Sollis-level care to our members.
Your Sollis Family+ Membership Details
24/7 Access to Medical Care
- Unlimited access to all medical centers and clinics in New York, Los Angeles, South Florida, Hamptons, and San Francisco.
- Unlimited in-center provider visits and access to an MD on-demand
- Unlimited 24/7 virtual care via phone, email, and messaging
- Unlimited referrals to our 2,000+ network of specialists and expedited appointments within 0-5 days
Urgent and Emergency Care
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Procedures such as stitches, orthopedic, wound care, respiratory and ENT needs
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Medically indicated saline hydrations
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In-house medications
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First-time prescription fulfillment
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Medication administration
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EKG if clinically indicated
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Point-of-care ultrasound
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Proactive Care
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Vaccinations for flu, COVID-19, hepatitis B, pneumococcal disease, shingles, and tetanus, diphtheria, and pertussis (TDAP)
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B12 shots
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Advanced Testing and Lab Work
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Unlimited rapid diagnostic testing for strep, RSV, flu, mono, and COVID-19 (antigen, not PCR)*
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Routine in-house blood work: CBC, PT/INR, CMP, BMP, lipid panel, liver panel + (+ Amylase), CRP Plus Metlyte, MetLac 12, UA, urine Hcg, and glucose check
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Troponin tests
Care Coordination & Patient Advocacy
- Coordination of specialist appointments (including scheduling and sending imaging scans), submitting insurance claims to your out-of-network provider, at-home and long-term care, and ambulance transportation
- Patient advocacy during hospitalization, including coordination with hospital VIP services
- Preferred pricing with external medical providers, concierge PCPs, and specialists
Sollis Family+ Membership Features
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(1) Complimentary house call
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Complimentary allergy testing for all children under 18 (either food or environmental)
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Camp and school physicals
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Family Welcome Consultation and curated specialist referral for each member, adult or child, which includes priority access to our network of over 2,000 specialists, including gastroenterologists, allergists, ENTs, cardiology specialists, and more
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On-site pediatrician
- Lactation support
- Child developmental surveillance & support
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Well visits
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Prescription management
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Select vaccines (hepatitis A and B, rotavirus, pneumococcal, Tdap, DTaP, polio, Hib, MMR, varicella, MMRV, MCV4, meningitis B, HPV, COVID, and RSV)
*All laboratory tests sent out to outside parties may bill your insurance.
**Sollis can submit invoices on your behalf to your commercial health insurance plan with out-of-network benefits. Depending on your health plan, you may be reimbursed directly by your insurance company. Sollis cannot submit claims to government insurance, including Medicare.
Specific imaging availability and pricing are dependent on Sollis location.
Please reach out to memberservices@sollis-health.com for pricing or additional questions.
Medical Services at an Additional Cost
| Imaging Study | |
|---|---|
| X-Ray | $280 |
| CT | $915 - $2,440 |
| CT calcium score | $250 |
| MRI | $2,025 - $4,554 |
| Ultrasound | $720 - $1,280 |
| Advanced In-House Testing | |
|---|---|
| Rapid PCR | $350 |
| BIOFIRE GI panel* | $350 |
| BNP | $250 |
| D-Dimer | $150 |
| Drug screen | $50 |
| STI (women only) | $100 |
| Wyndly (food allergy testing, send out) | $350 |
| Wyndly (environment allergy testing, send out) | $350 |
| Wyndly (food and environment combo allergy testing, send out) | $450 |
| Respiratory Pathogen Panel (RPP, Send Out) | $250 |
| Galleri multi-cancer screening blood test | $1,000 |
| SPOTIFRE mini respiratory panel | $190 |
| SPOTIFRE full respiratory panel | $500 |
| SPOTIFRE mini pharyngitis panel | $190 |
| Preventative Screening - Imaging | |
|---|---|
| Cardiovascular screening | $1,500 |
| Cancer screening | $1,750 |
| Combined screenings | $2,750 |
* available in New York
** Additional fee not required for complimentary allergy testing for children under 18 (either food or environmental)
All laboratory tests sent out to outside parties may bill your insurance.
Sollis can submit invoices on your behalf to your commercial health insurance plan with out-of-network benefits. Depending on your health plan, you may be reimbursed directly by your insurance company. Sollis cannot submit claims to government insurance, including Medicare.
Specific imaging availability and pricing are dependent on Sollis location.
Please reach out to memberservices@sollishealth.com for pricing or additional questions.
| Medical Procedures | |
|---|---|
| Moderate (conscious) sedation | $1,000 |
| Central venous catheter flush | $200 |
| Fracture reduction | $500 |
| External cardioversion | $500 |
| Insertion + removal of Foley catheter | $500 (inclusive) |
| Removal of Foley catheter only | $250 |
| Gastronomy tube replacement | $500 |
| Therapeutic phlebotomy | $300 |
| Closed treatment of shoulder dislocation, with manipulation | $1,000 |
| Fracture and/or dislocation procedures on the upper arm and elbow | $1,000 |
| Infusions | |
|---|---|
| Vitamin infusion | $350 |
| Remdesivir infusion | $7,500 |
| Iron infusion | $1,700 |
| Advanced In-House Medications | |
| Xolair | $2,000 |
| Xofluza | $250 |
Medications that are not stocked in-house will be an additional fee.
| Advanced In-House Medications | |
|---|---|
| Advanced In-House Medications | $2,000 |
| Xofluza | $250 |
Membership FAQs
How Do I Use Sollis?
Emergency Care
Our flagship centers are open 24/7 and staffed with emergency providers who can handle 90% of what a traditional ER can, including asthma attacks, fevers, stitches, and broken bones.
Travel Medicine and Advisory
Get 24/7 travel advisory and guidance anytime, anywhere, including help finding local care, issuing letters of recovery, and more.
Everyday Care
Not sure if it’s a “real” emergency? We’re here for everyday care, too, from rashes to respiratory infections, from pediatrics through geriatrics.
Advanced Imaging
While all our centers have basic imaging, our flagships have advanced imaging (MRI, CT, ultrasound and mobile ultrasound, EKG).
Virtual Care and Telemedicine
Connect with a provider 24/7 via phone, text, email, or video chat. Our physicians can provide immediate medical support, conduct evaluations over the phone, and more.
House Calls
Prefer to be seen from the comfort of home? Get an emergency-trained provider for stitches, blood work, and at-home imaging (like X-rays) with the help of our partners.
Expedited Specialist Access
We have 2,000+ leading specialists on speed dial so you can get the care you need in days—not weeks.
Care Coordination and Patient Advocacy
We’ll work with your other providers to maintain continuity of your care, help you navigate the medical system, advocate for you in case of hospitalization, coordinate private transport, and identify long-term in-home care if you need it.
How Do I Receive Care at Sollis?
On-Demand Virtual Care
When a medical issue arises, you can call, email, text, or video chat with our providers 24/7, 365. If we feel you need more attention or care, you can come into one of our centers or a provider can come to your home via house call.
In-Center Visits
Our centers are staffed with expert ER-trained providers who can treat 90% of what a traditional ER can. While in-center, our physicians have access to a comprehensive in-house lab, radiology, and more to make rapid diagnoses so your treatment can begin without delay*.
House Calls*
If you would like to be seen in the comfort of your own home, we can send a provider for medical evaluations, testing and blood work, stitches, IVs, and more.
*Additional fees apply.
Follow-Up and Aftercare
After you seek treatment at Sollis, we’ll keep checking in to make sure you have all the care you need to feel better. After each visit:
- We’ll send all necessary documents to your primary care physician and/or preferred specialist.
- We’ll find you the right specialist within your preferred qualifications, location, and insurance coverage and help you book an appointment in days—not weeks.
- We’ll send any imaging done at Sollis do your primary care physician and/or preferred specialist.
Care FAQs
Additional Services
Advanced On-Site Imaging
If you schedule advanced imaging procedures ahead of time, or during normal business hours (8 AM-4 PM), it is likely Sollis Health can gain prior authorization approval. Prior authorization is not a guarantee for payment. Advanced imaging through insurance can be scheduled at the facility of your choice that accepts benefits.
If advanced imaging is done anytime after 4PM at one of our Sollis locations you will be responsible for the entire fee up front. Our Billing team can assist you in submitting the applicable claims to your insurance provider for out-of-network reimbursement. Reimbursement will come directly from your health insurance provider. Sollis cannot submit claims to government insurance, including Medicare.
For any x-ray services done at any time, you will be responsible for the entire fee up front and this cannot be billed through insurance.
Advanced Lab Work
If you would like to run additional lab work not offered in-house, Sollis can perform the blood draw (with a prescription from your primary care physician or specialist) and send out to the lab.
Please note: payment for any blood work or cultures sent to a third-party lab will be handled in accordance with the lab’s policies. These fees may be covered by your insurance, subject to any deductible or coinsurance in your health insurance plan. Such fees are not included in your Sollis membership.
Turnaround times are dependent on what labs are being run. Some results may take longer to be returned than others.
House Calls
Our house call service is designed to deliver the world-class care you deserve without having to leave the comfort of home.
Areas We Service
- New York City
- Hamptons
- Palm Beach County
- Miami-Dade County
- Los Angeles County
- Marin County
- San Francisco – Santa Clara
- Berkeley/Oakland
We do offer house calls outside of our immediate service areas for an additional fee.
Please call the 24/7 hotline to get more details.
Services We Provide
Urgent & Emergency Care
Blood Work
IV Infusions
In-Home Imaging
Pricing
Standard Visit: $1,500
(Medical Evaluation, Infusion, Lab Draw, Vaccines)
Remdesivir: $7,500
New York City Metropolitan Area: 7AM – 8PM
Hamptons: 9AM – 5PM
South Florida: 8AM – 7PM
Los Angeles: 8AM – 7PM
San Francisco: 9AM – 5PM
Working with Insurance
Sollis can submit invoices on your behalf to your out-of-network benefits. Depending on your health plan, you may be reimbursed directly by your insurance company. Sollis cannot submit claims to government insurance, including Medicare.
In-Network Benefits May Apply
- Advanced blood work (send out to outside lab)
- Standard COVID-19 PCR (send out to outside lab)
- Advanced imaging (excluding x-rays) during normal business hours
Out-of-Network Benefits May Apply
- Advanced Imaging
- Medical Services Rendered
Insurance eligibility is determined by your health insurance plan.