Ten years ago, Sollis Health was founded on a simple belief: exceptional medical care should always be immediately available. That wasn't a popular idea in 2016. Traditional urgent and emergency care moved slowly, demanded long waits, and left patients navigating gaps between primary care and crisis situations.
So we built something different: a new category of immediate care that's faster, more flexible, and doesn't sacrifice outcomes for so-called efficiency.
A decade later, that belief has fundamentally changed what's possible in healthcare. With our unique medical membership, we've proven that the urgent-to-primary care gap doesn't have to exist. And as we continue to grow, we remain committed to making exceptional care immediately available for our members every single day.
Below, we dive into some of the biggest challenges patients continue to face today, and how Sollis is working to address them head on.
Somewhere along the way, waiting became the norm
When care is hard to reach, people stop reaching for it
And the longer you wait for care, the more it costs
There had to be a better way. So we designed it.
You don't just save time—you get it back
"Urgent" doesn't wait for business hours. Neither does Sollis.
Flexibility that complements primary care
The referral that gets you seen in days, not weeks
Exceptional care, immediately available
Somewhere along the way, waiting became the norm
It's not just inconvenient—it's stressful. From parents watching their child's fever climb to the athlete who has to wait a month to see a specialist for their knee injury, the space between "something's wrong" and "someone's helping" has been stretching for years.
- 31 Days: Average wait for a new-patient primary care appointment across 15 major metros—up 48% since 2004 (AMN Healthcare)
- 121 Minutes: Average time spent on a medical visit. Only 20 of them are with a physician (Harvard Medical School)
- 2 Hours and 42 Minutes: Average ER wait time (CMS)
When care is hard to reach, people stop reaching for it
And delaying care can be dangerous. A skipped visit today can become a bigger, more serious, and more expensive problem tomorrow.
- 50%: Americans who delayed care in the past year (Nice Healthcare)
- 61%: Skipped a visit because scheduling it was too much hassle (Notable)
- 68%: Say appointments feel more rushed than they used to (PartnerMD)
- 34%: Specialist referrals that actually get completed (Duke Health)
And the longer you wait for care, the more it costs
What starts as a manageable (and often more affordable) concern can turn into an ER trip, a hospital stay, or a bill nobody saw coming. There's a literal financial cost to making people wait until things get worse.
- $2,715: Median out-of-pocket cost of an ER visit (Mira Health)
- $220: Average urgent care visit cost in 2022—up 12.4% since 2018 (HCCI)
- 57%: Americans that say they'd pay more for higher-quality care (AKASA)
There had to be a better way. So we designed it.
For the past 10 years, Sollius has been redefining immediate care—making it faster, more comfortable, and built entirely around our members' schedules with less waiting, less stress, and better outcomes.
A decade in, that adds up to something bigger than comfort or convenience: healthier, longer lives for the people who trust us with their care.
You don't just save time—you get it back
Instead of waiting hours for care, Sollis members are seen without delay. No queues, no waiting rooms. And while a traditional ER visit is mostly spent waiting, Sollis members spend the vast majority of their visit with their doctor getting the focused care they need.
- 3.5 minutes: Average Sollis wait time
- 90% of your visit is spent with a Sollis clinician
"Urgent" doesn't wait for business hours. Neither does Sollis.
Whether it's a 2 a.m. fever or a holiday weekend injury, members get the same immediate, unhurried attention they'd get on a Tuesday afternoon.
- 40%: Sollis visits that occur outside of traditional business hours (nights, weekends, and holidays)
- <1%: of Sollis visits that end with the ER or hospital (vs 7-10% for most urgent cares)
Flexibility that complements primary care
Your primary care doctor can't be there 24/7—so where can you get the same standard of care when you have an urgent medical need? Sollis is built for oyur needs on your schedule, whether that's a video visit before a work trip or a same-day pediatrics appointment that doesn't cost a kid a day of school.
- 47%: Sollis members who've used our 24/7 virtual care in the last year
- 87.8%: Sollis visits that are scheduled same-day
- 66%: Pediatric visits outside of school hours
The referral that gets you seen in days, not weeks
When a Sollis needs a specialist, we don't hand them a phone number and wish them luck. We make the call, secure the appointment, and follow up to make sure it happened. And we do it in a fraction of the time.
- Up to 5x faster specialist referrals with top doctors (and often in 48 hours or less)
Exceptional care, immediately available
When friction is removed, patients are more likely to seek out the healthcare they need, resulting in faster, better diagnosis and care, and protecting their long-term health. For the past 10 years, Sollis has been proud to ensure our members never wait for excellence during life's most critical moments.